Auto Pay is one of Xpress Bill Pay’s most powerful tools…delivering convenience for your customers and efficiency for your organization. If you’re not actively promoting it, you could be missing out on easier collections, happier customers, and fewer headaches.

Let’s break down the benefits.

Why customers love auto pay

Quick and Simple Setup
Enrollment takes just minutes—fast, easy, and stress-free.

Flexible Payment Options
Customers can pay with credit cards, debit cards, or bank accounts (depending on what your organization accepts).

Custom Notifications
Customers receive reminders when bills are ready and confirmations after payments are made. Notifications can be tailored to their preferences.

Payment Date Choice
Customers can pick the payment date that works best. If their chosen date falls after the due date, they’ll get a helpful alert.

Safe & Secure Transactions
All payments are encrypted and processed with industry-standard compliance.

Why organizations benefit from auto pay

More On-Time Payments
Customers don’t miss deadlines when payments are automatic.

Easy Admin Management
Update payment methods, view failed transactions, and reschedule payments directly from the Payment History tab.

Less Hassle
Fewer phone calls, fewer checks, and less manual work for your staff.

Instant Posting
Auto Pay transactions post in real time through Xpress Bill Pay.

Reduced Late Payments
On-time payments mean fewer collection issues—and less stress.

Promoting Auto Pay Made Easy

You don’t have to start from scratch—Xpress Bill Pay has ready-to-use marketing materials waiting for you!

• Log in to Admin Tools and go to Marketing Materials
• Download the Auto Pay flier
• Share it via email, mail, social media, or in-person handouts

Need something customized? Our Tech Support team can help create tailored fliers, provide free training, and offer additional resources.
support@xpressbillpay.com or 385-218-0343

Carrot or stick? Motivating customers to enroll

Every community is different. Some respond to rewards, others to nudges. Try experimenting with these approaches:

Carrot (Incentive): Offer a one-time bill credit or small discount for customers who enroll by a certain date.

Stick (Fee): Add a small “statement fee” for paper bills to encourage customers to switch to Auto Pay and paperless billing.

Both strategies have proven effective. Test what works best for your customers.

Auto Pay FAQs

Q: Is Auto Pay easy to set up?
A: Yes! It takes just a couple of minutes. Customers can do it online or by contacting Support.

Q: How is Auto Pay different from one-time future payments?
A: Auto Pay is recurring. One-time future payments happen only once.

Q: Can customers choose their payment date?
A: Yes! They can select a recurring calendar date or a set number of days before the due date.

Q: How do I check a customer’s Auto Pay history?
A: Go to Manage Auto Pay in the Admin portal and use the Search/Edit tool.

Q: What happens if an Auto Pay fails?
A: Hover over the “failed” status in Payment History for the reason. You can update details and reschedule directly.

Q: Do customers need an end date for Auto Pay?
A: No, they can cancel anytime—or set an end date if they prefer.

Q: Do customers need an Xpress Bill Pay account?
A: Yes, to view e-statements and notifications. However, Admins can still set up Auto Pay on their behalf without an account (statements won’t be available).

Next steps for you

Encourage customers to enroll today, share your Auto Pay fliers, and test what motivates your community most. Auto Pay means less stress, faster payments, and happier customers—for everyone. Contact support@xpressbillpay.com or 385-218-0343